White Papers

BSI's Experts possess a vast amount of real-world experience and knowledge related to value chain optimization.  We appreciate the opportunity to provide you with a sampling of our expertise, success stories and information that may be useful for you and your company.  (All documents are PDFs)

White Papers / Case Studies / General Information

• Achieving Supply Chain Optimization
• Compressing Cash-to-Cash Cycle Time
• Understanding CRM
• 14 Points Executives Should Know About "Six Sigma"
• Case Study:  TRW

BSI / InfoQuest Voice-Of Information

• Beyond Customer Satisfaction - Building a Loyal Customer Base
• Why Customers Leave
• BSI / InfoQuest Case Study #1
• BSI / InfoQuest Case Study #2
• BSI / InfoQuest Case Study #3

BSI / InfoQuest Sample Reports (Large Files)

• Customer Survey Sample Report
• Employee Survey Sample Report
• Banking Survey Sample Report
• Associations Survey Sample Report
• CPA Firm Survey Sample Report