Customer and Employee Assessment Services
InfoQuest® Benefits and Results
The InfoQuest® Business Process Review and InfoQuest® Employee Satisfaction and Opinion Survey offered and administered by BSI provide numerous advantages to organizations looking to implement such assessment programs. These programs incorporate some of the most effective methods available for capturing opinions, and are among the most dynamic and actionable business-to-business customer satisfaction surveys available.
Although the benefits of using InfoQuest® are many and vary by company depending upon need, some of the more apparent benefits in utilizing this highly effective assessment tool include:
• Helps you build and maintain business relationships in the face of corporate ownership and personnel changes.
• Doubles as an extremely effective sales building strategy by opening incremental business opportunities.
• Identifies specific customers or employees who are susceptible to overture from competitors, enabling you to isolate and correct problems before they become critical.
• Identifies areas of subtle discontent, unmet needs and unfulfilled opportunities that can cost you sales or loss of employees.
• Analytical tools available nowhere else in the world, including the ProfitMaxSM Strategic Profile, which identifies and prioritizes the key drivers of overall satisfaction.
• Gives you a clear, candid and unvarnished view of your company as seen through your customers’ or employees’ eyes.
• Perfect for ISO, QS and other quality processes with customer and employee satisfaction benchmarking and tracking requirements.
• Helps improve overall customer and employee satisfaction and loyalty to your company.
For more information on InfoQuest® and how it can help you achieve exceptional assessment results, contact John Marshall, Manager of Business Development, at 615.661.5757 ext 104.
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“(InfoQuest) is an extremely effective methodology for creating customer loyalty and opportunities for incremental business. It has resulted in substantial revenues for XES... not to mention the good will and trust created in these major accounts.”
– J. Burkin, Xerox Engineering Systems
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